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Solving customer queries on first contact in trade waste

Let’s talk about a scenario that almost every waste operator knows a little too well. You quote a standard flat rate for a skip hire or a commercial bin collection. The customer agrees, and you drop the container off. But when your driver goes to collect it, the container is filled to the absolute brim with incredibly heavy materials, think wet soil, dense rubble, or heavy industrial offcuts.

Your driver hauls it away, you tip it, and the disposal site charges you based on the weight. When the dust finally settles and you run the numbers, you realise that your disposal costs have completely eaten up the hire price. That ‘profitable’ job has actually ended up costing your business money.

It is incredibly frustrating, isn’t it?

Flat-rate billing has been the industry standard for a long time because it is simple to quote and easy for customers to understand. However, for the operator, it is a massive financial risk.

When you charge a flat fee, you are essentially making an educated guess about what the customer is going to throw away. And when you guess, you leave the door wide open for revenue leakage. If a customer overfills a bin or disposes of exceptionally heavy waste, you are the one left subsidising their disposal costs.

At VWS Software Solutions, we don’t think you should be paying out of your own pocket to haul away someone else’s heavy waste. You provide a valuable service, and you deserve to protect the margins you have already earned. That is exactly why we built a better way to manage your billing.

We developed PurGo, our next-generation ERP waste management software, to tackle the exact operational and financial challenges you face every day. We know that the only way to truly stop revenue leakage is to link the physical weight of the waste directly to your finance suite.

To make this happen, PurGo integrates seamlessly with Vehicle Weighing Solutions’ systems. This highly automated, user-friendly integration bridges the gap between your physical operations and your back office. Instead of relying on flat-rate estimates, your vehicles or weighbridges capture the exact weight of the material in real time.

That data flows instantly into PurGo’s pay-by-weight billing system, which automatically calculates and processes your invoices based on the actual load weight.

Your business works incredibly hard to collect, transport, and dispose of waste safely and compliantly. There is absolutely no reason your hard work should be compromised by outdated, flat-rate billing methods that eat away at your bottom line.

By upgrading to a system that captures precise weights and automates your invoicing, you bring total financial transparency to your operations. You protect your margins, you bill fairly, & you set your business up for sustainable, profitable growth.

T +44 (0)151 909 2009
www.vwssoftware.com